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24 hours Signal Reception Center
Our company cooperates with a central station, the center receiving signals, with modern equipment and highly trained staff. It combines the personal power, collective action and effectiveness in order to protect our clients and safeguard their property 24 hours a day, 365 days a year.
The center signal receiving offers innovative services that cover each requirement such as:
- Wireless and wired reception of signals by mobile phone.
- Optical control of space (monitoring).
- ON-OFF control on fixed schedules.
- Specialized controls temperature - gas - humidity etc.
- Monitoring of need for medical help to elderly, sick etc.
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CENTRAL STATION ACTIONS
BREAKING IN WITH ALARM ARMING
1. We call at the place to ask for the password (we wait for a while for them to call us)
2. If the person answering doesn’t know the password we ask for his/her name and the emergency phone number to confirm our data (we inform him/her that in case of a breaking in with or without alarm arming-disarming, he/she should give us a call)
3. If he/she doesn’t know any emergency phone number or the call isn’t answered, we call the emergency phone number of the same person
We don’t inform the police (unless if there is a special note)
BREAKING IN WITHOUT ALARM TURNING OFF
1. We call at the place to ask for the password.If the call isn’t answered we inform the police and call the emergency phonenumber
2. If the call is answered and the person answering doesn't know the password, we call the police and the emergency phone number
FIRE INCIDENT
1. We call at the place
2. If the call isn’t answered, we call the emergency phone number and act at the customer's request.
3. If the emergency calls aren’t answered, we call the FIRE SERVICE (199) (The customer is charged with the call at the fire service)
PANIC BUTTON ON THE ZONE-KEYBOARD
1. We call the police and the emergency phone number
MEDICAL HELP
1. We call at the place
2. If there is a problem we call the EMERGENCY SERVICES (166) and the emergency phone number.
BLACKOUT
1. We keep the system in a standby status and after around two hours (unless if there is a special note for immediate notification) and if the current supply has not been restored yet, we call at the place and inform the interested person. If the call isn't answered, we call the emergency phone number.
2. There is no notification from 24:00 to 08:00. There is no home notification from 15:00 to 18:00 and from 24:00 to 08:00.
BLACKOUT WITH BATTERY FAILURE
If we have previously informed the client about the blackout and the battery failure takes place at night (24:00-08:00), we don’t call the client or the emergency phone numbers, unless if there is a special note for immediate notification (The notification is addressed in the morning)
Blackout with battery failure at night 24:00-08:00 Immediate Notification.
BATTERYFAILURE (WITHOUT BLACKOUT)
Immediate notification (except from 24:00 to 08:00), unless if there is a special note
KEYBOARD BLOCKING
We call at the place and ask for the password.If the call isn’t answered, we call the emergency phone number and not the police (unless if there is a special note)
UNIT TAMPER (CONTROL BOX INTRUSION)
Same as in breaking in case
NO COMMUNICATION
We check if there has been any communication effort and, if there has been none, we inform the installer in the morning
IN ALL CASES WE ASK FOR THE PASSWORD AND THE NAME.IF THE PERSON ANSWERING DOESN'T KNOW THE PASSWORD, WE ASK FOR THE NAME AND THE EMERGENCY PHONE NUMBERS TO CONFIRM OUR DATA.IF HE/SHE DOESN’T KNOW THE EMERGENCY PHONE NUMBERS, WE CALL THE POLICE.
NOTE: WHEN THE CLIENT TAKES THE WRONG STEPS, WE INFORM HIM/HER THAT HE/SHE SHOULD CALL THE STATION GIVING THE SAFETY PASSWORD.